Service Standards for Effectiveness of Pilotage Service
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Service Standards for Effectiveness of Pilotage Service
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Atlantic Pilotage Authority under normal circumstances.
The Authority consults with its customers to determine the level of service required in each port. In some ports, the pattern of vessel traffic contains numerous spikes of activity, creating a need for more pilots than the overall average number of assignments may indicate. The Authority determines the staffing levels for each compulsory pilotage area based on the customer requirements and the expected activity in each port.
The Authority is committed to providing safe pilotage with the little to no inconvenience to industry.
The following is a list of our service standards for high-volume regulatory authorizations in assessing effectiveness of pilotage service: